Practical guide
Announcing the appointment of the new condominium manager
Right after appointment, the new manager must make their taking office known to everyone who interacts with the condominium: the owners, the bank holding the condominium account, the suppliers and firms with contracts in place. Article 1129 of the Italian Civil Code also requires communicating one's details and posting, at the access point or place of greatest common use, the manager's personal details and contacts. A clear and timely appointment communication prevents mix-ups, notices sent to the old manager and payment delays. This guide explains who to notify, what to write and through which channels.
Communications to send on appointment
- Communication to owners with details, contacts and office references
- Posting of the manager's personal details and contacts under Art. 1129
- Communication to the bank to update the signature on the condominium account
- Notice to suppliers and firms with active contracts
- Indication of the new payment methods and coordinates to owners
- Update of contacts with utility providers and insurers
- References for access to the owners' reserved area or portal
- Digital domicile of the condominium for official communications
The duty to communicate and post the details
Article 1129 of the Italian Civil Code provides that, at the condominium's access point or place of greatest common use, the manager's personal details, domicile and contacts, including telephone, must be posted. It is a transparency obligation protecting owners and third parties, who must know whom to turn to.
The posting must be updated when the manager changes: leaving the predecessor's details generates confusion and communications addressed to someone no longer in office. The first appointment communication also serves this function, immediately making known the new contact and their details.
The first communication to owners
Owners must receive a clear communication indicating who the new manager is, the office contacts, reception hours and channels for requests. It is the chance to establish an orderly relationship from the start and to reduce repetitive phone calls, directing requests to the right channels.
In the same communication you indicate the new methods for paying the fees and the coordinates of the condominium account, so as to avoid payments to the old account. If the condominium has a reserved area or portal, you provide the references for access, with an invitation to consult documents and notices online.
The communication to the bank
The condominium account, provided for by Article 1129 of the Italian Civil Code, remains in the condominium's name even when the manager changes. What changes is the party authorized to operate: the bank must be informed of the new appointment, supported by the meeting minutes, to update the signing powers and operational authorizations.
It is a step to handle as a priority: without the update of powers, the new manager cannot order payments or collect, with the risk of blocking suppliers and deadlines. The revocation of the predecessor's authorizations must also be coordinated, so as not to leave access that is no longer legitimate on the condominium's account.
Notifying suppliers and providers
Suppliers and firms with active contracts must be informed of the change of manager, indicating the new contact and the addresses to which invoices and communications should be sent. This prevents notices, reminders or invoices from continuing to reach the old manager and not being handled promptly.
The same applies to utility providers and insurers: updating the contact with each of them ensures that relevant communications, such as premium deadlines or maintenance notices, reach whoever now has the responsibility to handle them. The invoice delivery address and the digital domicile must also be aligned.
Channels and traceability of communications
Appointment communications must be sent through channels that allow proof, when legal effects are needed, and through agile channels for ordinary information. The combination of posting, written communication to owners and targeted notices to bank and suppliers covers the various needs without burdening the work.
Software with letter templates, mass sending and a reserved area makes this phase fast and traceable. With AmministraPro the new manager sends the appointment communications to owners in a few steps, publishes details and notices in the reserved area and keeps a record of the sends. The features are described on the /funzioni page and the plans on the /prezzi page.
Frequently asked questions
Which manager details must be posted in the condominium?
Article 1129 of the Italian Civil Code provides for the posting, at the access point or place of greatest common use, of the manager's personal details, domicile and contacts, including telephone. When the manager changes, the posting must be updated at once, replacing the predecessor's details, so owners and third parties know whom to turn to.
What is needed to update the signing powers on the condominium account?
The bank must be informed of the new appointment, usually by showing the meeting minutes appointing the manager. On this basis the bank updates the signing powers and operational authorizations and revokes those of the predecessor. It is a priority step: without it the new manager cannot order payments or collect on the condominium's account.
What to write in the first communication to owners?
Who the new manager is, the office contacts and hours, the channels for requests, the new methods for paying fees with the condominium account coordinates and, if available, the references for accessing the reserved area. A clear communication reduces mix-ups and calls and directs payments to the correct account from the start.
Why notify suppliers of the change of manager?
Because otherwise invoices, reminders and communications would keep reaching the old manager, with the risk of unmanaged deadlines. Informing suppliers, utility providers and insurers of the new contact and the addresses to which documents should be sent ensures continuity and allows timely handling of payments, premiums and maintenance notices.
Does software help manage appointment communications?
Yes. Software with letter templates, mass sending and a reserved area makes communications to owners and notices to bank and suppliers fast and traceable. With AmministraPro the new manager sends the appointment communications in a few steps, publishes their details and notices online and keeps proof of the sends.
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