Software choice
Webinars and user training: assessing learning support
Learning to use condominium software does not end with the start-up phase. The product evolves, new features are added, the rules change and the firm grows: to truly exploit the tool you need training that accompanies the manager over time, not just initial onboarding. Webinars, live sessions, thematic courses and updated materials are the form in which a vendor offers this ongoing support. Assessing the presence and quality of this training is part of an informed choice, because software used only superficially delivers less than it could. This guide explains what ongoing training offered by a vendor covers, how to judge its value and why it should be distinguished from the manager's mandatory professional training.
What to assess in a software's ongoing training
- Periodic webinars or live sessions are available, not just a one-off initial course.
- The training also addresses advanced features and complex use cases, beyond the basics.
- Product and regulatory changes are explained when they are released.
- The sessions are recorded and stay consultable for those who cannot attend live.
- You can ask questions and receive answers during or after the sessions.
- The training materials are updated to the current version of the software.
- The training is included in the fee or any additional costs are clear.
Ongoing training and onboarding: two different things
Onboarding accompanies the manager through the first steps with the software: initial configuration, data import, familiarity with the basic features. Ongoing training comes later, when the tool is already in daily use and it is a matter of deepening advanced features, adopting new ways of working or keeping up with changes. They are two distinct moments answering different needs.
Neglecting ongoing training often means using the software below its potential. Many managers stop at the features learned at the start and never discover the automations or tools that could save them time. A vendor that offers structured training over time helps users fully exploit the investment they have made, and it is an element worth considering when choosing.
Webinars, live sessions and recorded materials
Webinars and live sessions are the most common form of ongoing training. They allow a full flow to be shown, questions to be answered in real time and concrete cases proposed by users to be addressed. Regularity is a good indicator: regular sessions signal a vendor that invests in supporting users, whereas a single initial course leaves them alone after start-up.
It is equally important that sessions are recorded and stay consultable. Not everyone can attend live, and the seasonality of condominium management makes it hard to set aside time during peak periods. A library of thematic recordings, organised by topic and kept up to date, lets each person train when they have time and return to a topic when needed.
Training on new features and advanced functions
An aspect often underestimated is training on new features. When the software introduces a new function or incorporates a regulatory change, explaining it to users makes the difference between an update that is exploited and one that is ignored. A vendor that accompanies each relevant change with a dedicated training moment ensures the added value really reaches the manager and does not remain an entry in a change log.
Training should also cover advanced features and complex use cases, such as managing a group of buildings (supercondominio) or using automations for reminders and communications. It is precisely these features that make the difference in terms of time saved, but they require support to be adopted. A path that goes beyond the basics is a sign of a vendor that wants to make users self-sufficient and productive.
Distinction from mandatory professional training
It is important not to confuse training on using the software with the manager's mandatory professional training. Under Article 71-bis of the implementing provisions of the Italian Civil Code, those carrying out the activity of condominium manager must meet initial training requirements and undertake periodic updating on condominium matters, as provided by the rules and the related decrees. This training concerns law and management, not the use of a specific tool.
The training offered by the software vendor is complementary: it teaches how to use the tool well, it does not replace the professional updating obligation. Recognising this distinction helps you correctly assess what a vendor can and should offer. AmministraPro describes the available features and plans on the /funzioni and /prezzi pages, useful for understanding, alongside the product, which learning support is provided before subscribing.
Frequently asked questions
What is the difference between ongoing training and onboarding?
Onboarding accompanies the first steps with the software, from initial configuration and data import to the basic features. Ongoing training comes later, when the tool is already in use, to deepen advanced features, adopt new ways of working and keep up with changes. They are distinct moments: onboarding reduces start-up time, ongoing training helps you fully exploit the software over time and not stop at only the features learned at the start.
Why do periodic webinars matter and not just an initial course?
Because software evolves and the firm changes over time. A single initial course leaves you alone after start-up, whereas periodic sessions accompany the manager as features are added or the rules change. Regularity is a good indicator of the vendor's investment in supporting users. It is also useful for sessions to be recorded and stay consultable, so that those who cannot attend live can train when they have time.
Does software training cover the manager's updating obligation?
No, they are two different things. The training offered by the vendor teaches how to use the tool well, while the manager's professional training concerns condominium law and management. Article 71-bis of the implementing provisions of the Italian Civil Code provides for initial training requirements and periodic updating on condominium matters, according to the rules and the related decrees. Software training is complementary; it does not replace this professional obligation.
Why is training on advanced features useful?
Because it is precisely the advanced features, such as managing a group of buildings or automations for reminders and communications, that make the difference in terms of time saved. Many managers stop at the basic features learned at the start and never discover the tools that could make them more efficient. Training that goes beyond the basics helps adopt these features and fully exploit the investment made in the software.
Is training always included in the fee?
Not always. Some vendors include webinars and training materials in the fee, others reserve dedicated sessions or in-depth courses for higher plans or offer them as an additional service. It is best to clarify this before subscribing, comparing the training offer with the overall price list. Included, up-to-date learning support is a value to be considered together with the product's features when choosing software.
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